DELIVERY AND RETURNS

We deliver and accept returns worldwide. If your country isn’t listed or you’re unsure which region applies, please contact our team at info@lauravann.co.uk.

 

United Kingdom
Includes: England, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man.

Mainland Europe
Includes: Belgium, France, Germany, Ireland, Netherlands, Spain, Italy, Portugal, Sweden, Denmark, Finland, Austria, Greece and all other EU member states.

Europe (Other)
Includes: Switzerland, Norway, Iceland, Turkey, Cyprus, Malta, Serbia, Ukraine and other non-EU European countries.

United States
Includes: Mainland USA, Hawaii and Alaska.
Excludes US territories (see Rest of World for Virgin Islands, Puerto Rico, etc.).

Asia & Southeast Asia
Includes: China, Hong Kong, Japan, Singapore, South Korea, Thailand, Vietnam, Malaysia, Indonesia, Philippines, India, Pakistan, Sri Lanka and surrounding regions.
Asia and Southeast Asia destinations.

Central & South Asia
Includes: Kazakhstan, Kyrgyzstan, Mongolia, Maldives, Bhutan, Nepal and neighbouring countries.

Australia & New Zealand
Includes: Australia and New Zealand.

Middle East & Canada
Includes: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Israel, Egypt, Morocco, Tunisia and Canada.

Rest of World
Includes: Africa, Latin America, the Caribbean, Pacific Islands and all other destinations not listed above.

 

DEMI FINE JEWELLERY (SILVER BASE)

All orders placed before 16:00pm GMT Monday-Thursday will be dispatched the same day (excluding bank holidays). Any orders placed after this time will be processed the next working day.

Any orders placed after 11am every Friday, will be dispatched the following Monday (excluding bank holidays). 

 

In the unlikely event that your goods arrive damaged or are lost during transit please call our customer service team on 0121 329 3113 or email info@lauravann.co.uk.

9CT GOLD SIGNET RINGS
Please note, it takes 7-10 days for the manufacture of our 9ct gold signet rings. Items will dispatched after this time via your chosen shipping method.

MADE-TO-ORDER ENGAGEMENT, WEDDING AND ETERNITY RINGS
Please note, it takes 4-6 weeks for the manufacture of our made-to-order 18ct gold/platinum rings.

UK Customers: Select free Standard Delivery at checkout. We’ll contact you when your ring is made to arrange secure Royal Mail Insured delivery for a time that suits you. 

International Shipping: Shipped via FedEx Insured Delivery. The cost will vary based on your location - please proceed to checkout to see a full breakdown. We’ll contact you when your ring is made to arrange secure delivery for a time that suits you

Please note: Pre-loved jewellery and try before you buy ring packs can only be shipped to addresses within the UK. 

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CUSTOMS AND IMPORT DUTY FEES

We’re pleased to offer international shipping, including to the United States. 

We ship internationally using Delivered Duty Paid (DDP) terms. This means all customs duties, taxes, and import fees are included in your final purchase price - no surprise charges on delivery. Your order will arrive at your door, fully cleared through customs, with nothing more to pay.

EU customers: Your local VAT is included in the prices displayed while browsing. Duty and shipping is added at checkout. 

Rest of world: VAT, duty and shipping charges are all calculated at checkout. 

 

If you refuse delivery of your order, the courier may return the items to Laura Vann. In this case, we may be required to pay return costs, including any customs or import duties originally payable by you. These charges will be deducted from any refund owed. Please also note that any customs or import duties incurred on returned items will be deducted from the refund amount.

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RETURNS

We hope that you are happy with the items you receive. However, should your purchase not be quite what you’re after we are happy for you to return it within 14 days of the order being delivered, for a full refund or exchange. 

Items not eligible for return or exchange: For hygiene reasons earrings cannot be returned unless deemed faulty. Please note that all bespoke pieces, made-to-order wedding and engagement rings, engraved items and pre-loved rings that have been resized are also non-refundable unless deemed to be faulty.

Items must be returned via our RETURNS PORTAL. If you have questions about this process, please contact info@lauravann.co.uk.

Items must be returned in a box in the condition they were sent to you and anything we consider to be mistreated or damaged through wear and tear cannot be replaced or credited. Please note, we do not offer a free returns service.

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FAULTY ITEMS

At Laura Vann we pride ourselves on our quality and as such, offer a 12 month guarantee on all of our jewellery. In the unlikely event that a piece is deemed faulty we will replace it upon its return. Should the item no longer be in stock, we offer a full credit against your next order. Unfortunately items that we consider to have been mistreated or damaged cannot be replaced or credited.

Please note that Laura Vann boxes are not tarnish-proof as they are not airtight. Please follow the care instructions on the care card enclosed with your order. Store your jewellery in the plastic zip lock bag(s) provided - ensure as much air is emptied before sealing and keep the anti-tarnish strip inside to absorb moisture.