Festive Season FAQs
Please note our office will be closed from 23rd December until 5th January 2026 to give our hardworking small team a well-deserved break!
We promise to get back to you as soon as possible after our return.
Thank you so much for your patience and understanding - we wish you a joyful holiday season and look forward to assisting you in the new year!
Delivery & Order Information
If your query is about your order or delivery, here’s some guidance:
UK Customers:
- Track your order here using the tracking number provided in your shipping confirmation email: Royal Mail Tracking
- If your order hasn’t arrived during our closure period, please rest assured we will look into this for you as soon as we return.
- For urgent enquiries, you can contact Royal Mail here: https://help.royalmail.com/s/contactsupport/wheresmyitem
International Customers:
- Track your order using the tracking number provided in your shipping confirmation email: FedEx Tracking
- If your order hasn’t arrived during our closure period, please rest assured we will look into this for you as soon as we return.
- For urgent enquiries, find your local FedEx contact here: FedEx Customer Support
If there’s an issue with your order
We’re so sorry if you’ve experienced any issue with your order.
This is our busiest time of year, and each order is carefully packed by our small team with
great care and attention to detail. Please rest assured that any issues will be resolved
personally by us as soon as we return.
If your query is about making an exchange or return, please visit our Delivery & Returns
page for full guidance.